Privacy Policy huc99 — Your Data, Our Responsibility

Huc99 ("we", "Platform", or "huc99") is an online casino platform committed to protecting the privacy of every individual who uses our services. This Privacy Policy is drafted in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA) and explains how we handle your personal data responsibly.

We believe that member trust is our most valuable asset. Without your trust, nothing we do carries meaning. That is why we invest significant resources in ensuring our systems, procedures, and work culture always place the protection of your privacy first — not merely as a legal obligation, but as a genuine commitment.

This policy applies to all users of the huc99 platform, including website visitors, registered members, and former members whose data is still held in our systems for the period required by law.

Huc99 collects your personal data through various means — during account registration, platform usage, financial transaction processing, and your interactions with our support team. We only collect data that is genuinely necessary for the stated purpose.

We do not collect sensitive data such as health information, religious beliefs, or political views unless you voluntarily provide such information in the context of responsible gaming or support communications.

All data we collect is used for specific, legitimate purposes. huc99 does not use your data for purposes unrelated to the provision of platform services without your explicit consent.

• Account Management: Creating and managing your member account, processing registrations, and ensuring login security through two-factor authentication (2FA).
• Transaction Processing: Processing deposits, withdrawals, and all other financial transactions securely and efficiently through trusted payment channels.
• Identity Verification (KYC): Conducting identity verification checks required under anti-money laundering (AML) and counter-terrorism financing (CTF) laws.
• Customer Support: Providing technical support and resolving any complaints or enquiries you submit to our support team.
• Platform Security: Detecting and preventing fraudulent activity, account abuse, and other security threats that could affect the platform or other members.
• Responsible Gaming: Monitoring gaming habits to identify signs of problem gambling and providing appropriate intervention when necessary.
• Marketing Communications: Sending promotional information, exclusive offers, and platform updates — but only to members who have consented to receive such communications.
• Legal Compliance: Complying with legal obligations, court orders, or requests from competent authorities under applicable Malaysian law.

Huc99 does not sell, rent, or disclose your personal data to third parties for their own marketing purposes. However, there are limited situations where we need to share your data with certain parties to enable our services to function properly.

• Payment Providers: Required transaction information is shared with payment gateway providers, banks, and e-wallet platforms that process your deposits and withdrawals. All such providers are bound by strict confidentiality agreements.
• Technical Service Provider: Cloud service, cybersecurity, and technical infrastructure providers that support huc99 platform operations may process your data as part of their services, subject to valid data processing agreements.
• KYC Service Provider: Trusted third-party identity verification companies are engaged to carry out identity and background checks as required by law.
• Legal Authorities: huc99 will disclose personal data to government authorities, regulatory bodies, or law enforcement agencies when required by Malaysian law or a valid court order.
• Business Acquirers or Mergers: Should huc99 be involved in a merger, acquisition, or asset sale, member data may be transferred to the new entity, provided that equivalent privacy protections are maintained.

The security of your personal data is an absolute priority for huc99. We implement multiple layers of technical and organisational protection to ensure your data is safeguarded against unauthorised access, loss, destruction, or accidental disclosure.

• Data-in-Transit Encryption: All communications between your browser and huc99 servers are protected by TLS 1.3 protocol and 256-bit SSL encryption. The padlock icon in your browser's address bar confirms this secure connection.
• Stored Data Encryption: Sensitive data such as financial information and identity documents is stored in encrypted format in our database. Even if someone gains access to the database, the data cannot be read without the encryption key.
• Role-Based Access Control: Our internal access control system ensures that only staff with a legitimate work requirement can access specific data. Every access is automatically logged and regularly audited.
• Two-Factor Authentication (2FA): All internal staff accounts with access to member data are protected by mandatory two-factor authentication. Members are also encouraged to enable 2FA on their own accounts.
• Regular Penetration Testing: huc99 conducts regular security testing and vulnerability assessments by independent security experts to identify and address any system weaknesses before they can be exploited.
• Incident Response Plan: We have a detailed security incident response procedure in place. In the event of a data breach, we will respond promptly, notify the relevant authorities within the timeframe required by law, and contact affected members.

Huc99 uses cookies and similar tracking technologies to enhance the user experience, ensure platform security, and analyse how our platform is used. Cookies are small text files stored on your device by your web browser.

• Essential Cookies: Required for core platform functions such as login authentication, session security, and account preferences. These cookies cannot be disabled without affecting platform functionality.
• Performance Cookies: Collecting anonymous information about how visitors use the platform — most frequently visited pages, errors encountered, and page load times. This data helps us improve platform performance.
• Functional Cookies: Saving your preferences such as language, time zone, and display settings so you do not need to reconfigure them each time you log in.
• Analytics Cookies: huc99 uses internal analytics tools to understand platform usage patterns. This data is used solely for service improvement purposes and is not shared with third-party advertisers.

You can manage cookie settings through your browser settings. However, disabling certain cookies may affect the functionality or user experience of the huc99 platform. For cookie management guidance on popular browsers, please refer to your respective browser's help section.

Huc99 retains your personal data only for as long as necessary to fulfil the original purpose of collection, or for as long as required by applicable Malaysian law. Our data retention policy is designed to balance operational needs with your privacy rights.

• Active Account Data: For as long as your account is active on the huc99 platform, your personal data is retained to enable continued use of our services.
• Financial and Transaction Data: Financial transaction records are retained for a minimum of seven (7) years in accordance with Malaysia's tax and anti-money laundering legal requirements.
• KYC Documents: Copies of identity documents and proof of address are retained for the duration of the active account plus five (5) years after account closure, in accordance with applicable legal requirements.
• Communication Logs: Support chat logs and emails are retained for two (2) years for quality control and dispute resolution purposes.
• After Account Closure: When an account is closed, we will anonymise or delete personal data that is no longer required, while retaining records mandated by law in a secure format.

Under Malaysia's Personal Data Protection Act 2010 (PDPA), you as a data subject have certain rights regarding your personal data held by huc99. We fully respect and facilitate the exercise of these rights.

To exercise any of the above rights, contact the huc99 support team. We will process your request within 30 calendar days of receipt. In complex cases, this period may be extended to up to 60 days with prior notice to you.

Huc99 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our practices, new legal requirements, or platform service improvements. We are committed to informing you of any material changes that affect your privacy rights.

• Change Notification: In the event of material changes, we will notify members via in-platform notifications and email to the address registered on your account at least 14 days before the changes take effect.
• Minor Changes: For minor changes that do not affect your fundamental rights — such as grammar corrections or additional clarifications — we may update the policy without prior notification, but the "Updated" date at the top of this document will always reflect the latest version.
• Implied Acceptance: Continued use of the huc99 platform after the effective date of any change constitutes your acceptance of the updated Privacy Policy.
• Previous Version Archive: Previous versions of this Privacy Policy are available from our support team for reference purposes.

If you have any questions, concerns, or complaints regarding this Privacy Policy or how huc99 handles your personal data, our team is ready to assist you through the various support channels available around the clock.

• Live Chat: The huc99 support team is reachable via the Live Chat feature available on the platform 24 hours a day, 7 days a week.
• Support Email: Send your privacy enquiries to us at [email protected]. We aim to respond within one business day.
• Frequently Asked Questions: Many common questions about privacy and account security are answered on the FAQ us.

If you are not satisfied with our response to your privacy complaint, you have the right to lodge a complaint with the Personal Data Protection Commissioner of Malaysia in accordance with the provisions of PDPA 2010.